Client Onboarding

This page is to help you understand who we are at Pop Creative, the essence of our service, and how we can work together to turn your vision into reality. Welcome to the start of a fantastic journey!

Please take time to review the information contained in this page and reach out with any questions you may have



Why do we onboard?

At Pop Creative, we’re your partners in bringing creative visions to life through our dedicated white label and private label manufacturing services. We understand the importance of quality, timeliness, and seamless collaboration. Let’s work on this journey together, ensuring your project not only meets but exceeds expectations.

To help you through this process we have developed a simple onboarding MOU and some helpful tools and guides you can use, not only with us, but other businesses you may want to work with in the future.

Steps to Success


Transparent and Innovative

  1. Initial Consultation: Share your vision with us, and let’s explore how we can turn it into reality.
  2. Onboarding Documents: You will recieve a link to our onboarding documents and process. Here you will find additional inspiration and support when you need it.
  3. Design & Sample Creation: Dive into design with our team, leading to prototype samples for your approval.
  4. Production & Delivery: Once designs are approved and orders placed, we handle the rest, ensuring your products arrive as expected.
We are here to help

Have burning questions we can help with?

Samples are typically charged to cover the cost of production. However, we waive these charges if a bulk order follows. Should you decide not to proceed with a bulk order, and no prior agreement regarding sample costs exists, we will invoice you for these costs. This policy ensures that our design and production efforts align with serious inquiries and orders.

Our design services are complimentary for clients who proceed to place a bulk order with us. This collaborative process is part of our commitment to ensuring your product matches your vision perfectly. If a bulk order is not placed, we will invoice the design services rendered, as detailed in our initial agreement. This approach allows us to allocate our design resources efficiently while providing high-quality service to our clients.

Payments are due on the invoice date specified. To maintain fairness and operational efficiency, a monthly interest fee of 1.5% is applied to balances outstanding beyond this due date. This policy helps manage our financial planning and ensures we can continue offering the best service to all our clients.

Our quotes are valid for 90 days from the date issued. This timeframe allows for any fluctuations in materials costs and ensures that we can honor our pricing. Should you place an order after this period, a new quote will be required to reflect any changes in costs or project scope.

While we strive to meet all delivery timelines, external factors such as container availability, vessel schedules, holidays, port congestion, and customs clearance can cause delays. We request your understanding and flexibility in these circumstances. Our team is committed to communicating proactively and working diligently to minimize any delays.

Communication is key to the success of your project. If an email from us requiring your response is not acknowledged, we will proceed with the assumption that the email has been read and the information within accepted. We strongly recommend keeping open lines of communication to avoid misunderstandings that could impact your project’s outcome.